Managed IT Service Plans
The IDeACOM nationwide network of companies has partnered with The Brookfield Group, a full-service technology company offering affordable, proactive IT management and support. The Small Business Computer Freedom plan is designed to provide computer network support for one low, fixed monthly rate. A full range of services from on-site support to remote monitoring and proactive management enables businesses- small and large- to have the IT support that they need. The service options are flexible and can be designed to provide for all of your IT needs or, to provide supplemental services to organizations with an “in-house” IT staff.
The Brookfield Group’s Network Audit will look for security loopholes, hidden viruses and spyware, and other lurking problems. Upon completion we’ll give you a network report card showing where you are vulnerable to network problems and threats. We’ll also demonstrate how we can make your network more secure, reliable and problem free.
Please go to www.thebrookfieldgroup.com to review the Managed IT Services offered by The Brookfield Group.
Managed Services and Applications Provider (MSAP) Offerings from
The Brookfield Group:
Proactive managed services eliminate the scenario of calling and waiting for the “computer guy”. Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems do occur, response times can be within minutes.
Consistency is the cornerstone of Next Level Managed Services.
Consistency creates reliability and renders no surprise expenditures or billings.
Choose the service options that meet your business needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. The Brookfield Group will help you turn your data networks into an effective, efficient component of your growing business.
Next Level Suite of Services
Managed Service Infrastructure (MSI)
Description: Design, consulting, support and maintenance of core technology elements.
Components:
Building phone and data wiring, wiring harnesses, punch downs, patch panels, and wire certifications
Telecommunications demark installation
T1 Installation
DSL Installation
Support and installation of Cisco Routers
Support and installation of Firewalls
Support and installation of network switches
Managed Service Networks (MSN)
Description: Design, consulting, management and support of Ethernet TCP/IP WAN/LAN.
Components:
Network Printers
SPAM / Virus Appliance
Security / Intrusion Management
Hardware / Software Inventory
LAN/WAN Design
Performance Testing and Enhancement
Network Audit
Managed Service Services (MSS)
Description: Design, consulting, management and support of network based PC servers.
Components:
Monitoring: Critical services, available disk space, other
Diagnostics Hardware / Software
Hardware Repair
SPAM and Virus Control
Software Patch Management
Roaming profiles?
Backup
MSS is offered as both shared and private
Managed Service Workstations (MSW)
Description: Design, consulting, management and support of network based PCs.
Components:
Wireless network access
VPN Support for Remote Users
Mobile Device Support (Tivo, Pocket PC, Palm)
Monitoring: Critical services, Available disk space, other
Diagnostics Hardware / Software
Hardware Repair
SPAM and Virus Control
Software Patch management
MSW is offered as both shared and private
Managed Service Applications (MSA)
Description: Administering and supporting software applications
Components:
Email
Application Monitoring
Customer Business Applications
MSS is offered as both shared and private
Managed Service Help Desk (MSHD)
Description: Professional Help Desk Services
Components:
Trouble ticketing / prioritization / routing methodology
Ticket escalation discipline
Customer Vendor Management (CVM)
Description: Professional vendor management services
Components:
Manage all vendor relationships for the office including maintenance on fax machines, copiers, DSL, T1, Phone systems, etc.
Managed Service Audio / Video (MSAV)
Description: Consulting, design and installation of business class audio visual systems
Components:
Paging systems
Video conferencing systems
TV broadcast and cable
Customer Training Services (CTS)
Description: Professional end user training programs
Components:
Microsoft Office training: Word, Excel, PowerPoint, Outlook
Custom training programs
Managed Hosting Services (MHS)
Description: Environmentally controlled secure data center environment with 24 x 7 management services
Components:
100% Network Uptime Guarantee
24/7/365 Live Phone Support
24-Hour Hardware Replacement
Trouble Ticket Tracking System
Experienced Support Engineers
Free DNS Services
Class A Data Center (Full Redundancy)
Multiple Tier 1 Internet Providers
Network Monitoring
Patch Management Service
Fully Managed Services
Security Services
Software Installation and Configuration
Enhanced Network, Server, and HTTP Monitoring
Colocation Services (CS)
Description: Environmentally controlled secure data center environment
Components:
100% Network Uptime Guarantee
24/7/365 Live Phone Support
24-Hour Hardware Replacement
Trouble Ticket Tracking System
Experienced Support Engineers
Free DNS Services
Class A Data Center (Full Redundancy)
Multiple Tier 1 Internet Providers
Network Monitoring
Software Installation and Configuration
Enhance Network, Server, and HTTP Monitoring
Call IDeACOM Integrated Technologies at 603-773-5000 for information about the Managed IT Service Plans from The Brookfield Group.
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